Here is a follow-up to yesterday’s post about the great phone line debacle.
As I left the last post, I could call out with some mild static but all incoming calls gave me this screeching interference.
Once I made contact with the Mid-Atlantic President to tell him that I was having new issues and that things were not okay as previously thought, I received a call from a new technician, we’ll call him Ben. It was clear that Ben was assigned to my case and nothing else until this hot mess was cleaned up. He was an incredibly nice person whom I spoke with no less than 80 times in one five hour afternoon as they continually tested the line with internal network fixes. In the background, I could hear that he was the lucky one of many sitting at a conference table assigned to talk to the customer while they were troubleshooting the issue.
As it closed in on 6 pm, Ben told me they had a local technician on “standby” to come and check the physical lines at my house just to cover all their bases. They were 99% sure it was an internal network issue but they wanted to check just to be safe.
The phone company technician showed up and introduced himself and then said, “So, what’s goin’ on? Whoever you called … you got them jumpin’. I’ve worked here for 13 years and never seen anything like this. The CEO and President of my division sent me emails thanking me for working late tonight to work on your job. There are conference room tables filled with people in several states all working on your line.”
An hour and a half later after many test calls, they figured it out. The CSR who made the initial mistake had switched us over to a new digital line. And, these digital lines are still new for the phone company. When someone calls my phone number, the call has to hit different “checkpoints” along the way. And, in essence, some of these “checkpoints” were broken. That’s why I could get wireless calls but not landline ones from out of state. They narrowed down which checkpoints needed service and somehow fixed it.
My one question was, “So, how come no one noticed this before? It must have affected more people than me?”
The technician replied, “Umm. I guess not everyone is home as much to get as many landline calls or they would just blow it off as a freak occurrence?”
Basically, I’m a housewife with too much time on my hands to get my panties in a bunch?
I am happy to say that I now have a functional phone. Sadly there were probably 30 people late to eat dinner with their families because of me.
stinkerbean 